We offer a local pick up option from our workshop at Eltuek Arts Centre, in Sydney, Nova Scotia. During the winter we do not keep regular hours in the shop. To arrange for pick-up, reach out to us via text/phone at 902-623-2856, or shoot us an email.
We ship via all major couriers, and offer the following flat rates to keep things simple:
Expedited Parcel (Atlantic Canada) $12.00
Expedited Parcel (Rest of Canada) $19.00
Expedited Parcel (USA) $19.00
In special circumstances, we may use Canada Post. For example, only Canada Post can deliver to PO Boxes.
We keep the banner on our website's home page up to date with current lead times.
Each one of our pieces are made by hand once you order them, so there is typically a lead time before it's ready to ship or be picked up.
You can expect around 1-2 weeks, but typically a little longer during the holiday season. Don’t hesitate to reach out if you have a timeline you need to meet, we'll do our best to accommodate.
Full-grain leather is the strongest and highest quality grade of leather you can buy. It is the top layer of the hide - all natural grain, imperfections, marks and sometimes even faint brandings.
Patina is something which can only be developed through time. It is the accumulation of oils off your skin, dirt, sunlight, scratches and wear spots. The leather will take all that on, start to get darker, and begin to form to cards or keys. The result is something as unique as you. It’s a mark of the high quality material and a well worn piece.
We stand by every product we make, and offer a lifetime warranty on manufacturing defects to the original user of the Goods. Please let us know what happened, and send some pictures of the issue. If the issue stemmed from craftsmanship (not normal wear and tear) we will repair or replace free of charge - just get the Goods to us, and we will take care of the rest. Please email us to start this process if needed.
Anything customized is final sale, so please make sure you spell your name right!
We want you to be 110% stoked on your purchase from us. If for any reason your order does not meet your expectations, please let us know. We do offer an exchange / store credit if the item is in original, unused condition and in original packaging. Please send us an email and we can see what we can do.
Yes we do! Head over to our Stockists page to see where to find the Goods. If you're looking to sell our products, you'll also find a contact form at the bottom of the page.
We have the ability to order a brass stamp with your logo on it. This stamp would be then be used to deboss your logo onto veg-tan leather, leaving a deep impression. It's a great way to elevate your corporate gift-giving, or brand awareness.
We do have a bulk ordering discount, which is great for wedding parties, corporate gift giving, or to increase brand awareness.
Please contact us if you're interested in any of the above and we can send through more information!
At this time, we are not taking on any custom work. You're all keeping us too busy with our own product (thank you!).
We're typically in and around the shop most days, however don't really have a set schedule. We can often be found adventuring on nice days, working on our house, or out skateboarding. If you're looking to pop in, just shoot us a message to make sure we're in!
Any order that comes in through our website is made to order. We do try to keep a selection of goods in the shop throughout the year. This can always change with the seasons. Your best is to give us a call if you're looking for something in particular.
Absolutely! We also work in a wicked building full of other amazing creative folks, and one of the best cafe's in town. If you're ever in the building, please don't be shy to knock on the door.
Instalments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Instalments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, and returning customers simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping bag must be eligible for Instalments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Instalments by Afterpay can only be applied to purchases made on www.pheesoriginalgoods.ca website.
Afterpay is only offered to our customers who have a Canada billing address, Canada shipping address, a Canada Visa or Mastercard (credit or debit card), and a Canada mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.
See above shipping questions for more info.
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.
If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return policy (above). Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at firstname.lastname@example.org
Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth instalment payment and apply the remaining amount to your earlier payments.
If you have any questions about your Afterpay account, please contact Afterpay directly via a web form foundhere.