Here you'll find the questions that we hear the most. Still not finding what you're looking for? Head over to our contact us page, or reach us using the chat function on the site here (it goes direct to my phone) and we can answer any question you may have.
Turn Around Time
Each one of our pieces are made to order by hand, so there is typically a processing time before your order is ready to be picked up, or delivered. We try to keep the banner on our page up to date on current lead times. You can expect around a week, but a little longer during November / December. If you have any concerns, give us a shout.
Any one of our products can be customized with a name, initials, or adding a short phrase. Be sure to add the custom lettering to your order, and leave a note when you check out with what you'd like. We'll typically touch base regarding placement, so keep an eye on your inbox.
No Two Pieces Are Identical
Our favourite thing about working with leather is the natural variations that come with each hide. They tell a story that you add to as you use and abuse your piece. We use Wickett & Craig Harness leather which is sourced and tanned in Pennsylvania, USA. It's a full grain vegetable-tanned leather, which is rich, smooth and ready to take on your patina. We also use an oil-tanned Kodiak hide for our bags. This leather is supple and soft, with a great pull-up.
All of our products will darken and scratch, adding to a beautiful patina over time, something which is revered by lovers of leathergoods.
By using top quality leathers and materials, the Goods you receive are ready to go, without needing any care. You may find after a few years that your piece could use a little attention. We recommend Smith's Leather Balm to restore, protect and give new life to your leathergoods.
You can find answer to shipping questions here.
Refunds / Exchanges / Warranty
We stand by every product we make, and offer a limited lifetime warranty on manufacturing defects to the original user of the Goods. Please let us know what happened, and send some pictures of the issue. If the issue stemmed from craftsmanship (not normal wear and tear) we will repair or replace free of charge - just get the Goods to us, and we will take care of it.
Anything customized is final sale, so please make sure you spell your name right!
We do not offer refunds, but may be open to exchanges on a case-by-case basis. The item must be in original, unused condition and in original packaging for us to consider an exchange. Please send us an email and we can see what we can do.