FAQs
Our Workshop
We are typically in Monday to Saturday, but be sure to give us a shout if you're making a trip in. Sometimes we're out running an errand, so don't post regular hours.
Absolutely! We also work in a wicked building full of other amazing creative folks, and a lovely café. If you're ever in the building, please don't be shy to knock on the door.
We have a selection of goods that are ready for purchase. We accept credit, debit and cash in the workshop.
Products
Everything is handmade in our Sydney workshop. We order in full hides of leather and rolls of canvas. All our wallets are hand-stitched and our bags are sewn on our industrial sewing machines. We use a variety of hand tools to cut out materials, set hardware and finish edges.
Scroll down on our home page for a walk-through of how every wallet is made.
You can head over to the Our Materials page for a full rundown of what kind of leather and canvas we use.
By using top quality leathers and materials, the Goods you receive
are ready to go, without needing any care. If you notice any drying out of your goods we recommend Smith's Leather Balm to restore, protect and give new life to your leather goods.
We do not take in custom orders. However, we do offer a line of build your own wallets, and also offer embossing on almost all of our products. If you're looking for corporate branding, please visit this page.
Yes, we can! You can find more information here.
Shipping
We offer a local pick-up option from our workshop at Eltuek Arts Centre, in Sydney, Nova Scotia. To arrange for pick-up, reach out to us via text/phone at 902-623-2856, or shoot us an email.
We ship all orders with either UPS, Purolator or Fed-Ex and offer a flat rate as follows:
- Canada - $10
- Continental United States - $15USD *taxes, duties, customs not included*
International Orders - If you're outside Canada or the US, please send us a message with your address for a quote. Customers are responsible for any customs fees, duties or taxes.
If you live in a very remote area, please be aware that we may have to contact you for additional shipping costs if it's significantly more expensive. This is a rare occurrence, and you will have the option to cancel your order without issue.
We keep the banner on our website's home page up to date with current lead times. Each products is made by hand, just for you, so there is typically a lead time before it's ready to ship or be picked up.
Don’t hesitate to reach out if you have a timeline you need to meet - we can almost always accommodate!
Other
We want you to be 110% stoked on your purchase from us. If for any reason your order does not meet your expectations, please let us know. We do offer an 14 day exchange / store credit if the item is in original, unused condition and in original packaging (and is not personalized). Returns are accepted on a case-by-case basis and may be subject to a $5 re-stocking fee. Shipping charge is non-refundable.
To request a return, please send us an email!
Anything customized/embossed is final sale, so please make sure you spell your name right!
We stand by every product we make, and offer a lifetime warranty on manufacturing defects to the original user of the Goods. Please let us know what happened, and send some pictures of the issue. If the issue stemmed from craftsmanship (not normal wear and tear) we will repair or replace free of charge - just get the Goods to us, and we will take care of the rest. Please email us to start this process if needed.
Yes we do! If you're looking to sell our products, please send us an email at phee@pheesoriginalgoods.ca